Privacy Policy

1. Introduction

Welcome to SymptomSense ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI-powered symptom checker website and services.

IMPORTANT: This website is a demonstration and educational tool. It is NOT compliant with HIPAA (Health Insurance Portability and Accountability Act) or GDPR for medical data processing. Do not submit sensitive personal health information (PHI) that identifies you personally.

2. Information We Collect

• Symptom Data: Information you voluntarily type into our chat interface regarding medical symptoms.
• Lab Reports: Files (PDFs/Images) you upload for analysis.
• Usage Data: Anonymous data about how you interact with our website to improve our AI models.
• Contact Info: Email address if you choose to create an account or sign up for updates.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide AI-generated health insights and doctor recommendations.
• To process uploaded lab reports using Optical Character Recognition (OCR) and AI analysis.
• To improve the accuracy of our AI models (Google Gemini).
• To communicate with you regarding your account or service updates.

4. AI Data Processing

Our service utilizes third-party AI technology (Google Gemini API). When you use our triage tool, your anonymized symptom queries and uploaded texts are sent to these third-party providers for processing. We do not control how these third-party providers store or use data for their own model training, although we request ephemeral processing where possible.

5. Data Security

We implement reasonable security measures to maintain the safety of your personal information. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of any data transmitted to our site.

6. Cookies

We use cookies to enhance your experience, such as maintaining your session during a triage chat. You can choose to disable cookies through your browser settings, but this may affect the functionality of the site.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.