Your Privacy & Data at SymptomSense

What health data we process

• Symptom descriptions you type into the triage tool, and your answers to its follow-up questions.
• Lab reports you choose to upload (JPG, PNG or PDF), if you use that optional step.
• Basic details you optionally provide — such as name, age and gender — to make the guidance more relevant, and a PIN code if you ask for nearby specialists.
• The AI's response and your session history, so you can view your results.

Using SymptomSense without signing up

You can use the triage tool without creating an account. In that case your activity is tied to an anonymous session identifier rather than to a named profile, and your symptom text, any uploaded lab report, and the AI's analysis are stored against that session so the results page can show them to you. Guest sessions are limited to one lab-report upload; creating an account lets you upload more.

How your data is protected in transit

All traffic between your browser and SymptomSense travels over encrypted HTTPS/TLS connections.

What happens to an uploaded lab report

How an uploaded lab report is handled depends on which tool you use:

• The standalone lab-report analyser processes your file and then deletes it from the server immediately after the analysis is produced.
• The main triage flow keeps the uploaded file on the server and links it to your session, so it can be shown alongside your results and used if you continue the conversation. It is stored on our server so the feature can work.

Which AI reads your data

SymptomSense uses Google's Gemini AI to analyse symptoms and read lab reports. When you run the triage or lab analysis, your symptom text and any uploaded report are sent to the Gemini API for processing, and the result is returned to you. As stated in our Privacy Policy, we request ephemeral processing where possible, but we do not control how third-party AI providers store or use data under their own terms.

What we never do

SymptomSense does not sell your health data, and there is no mechanism in the service that shares your symptom information or lab reports with other users or with advertisers.

Deleting your data

If you would like your session data or an uploaded lab report deleted, email medmindin@gmail.com and we will remove it.

Questions

For any privacy or data question, contact medmindin@gmail.com. See also our Privacy Policy, Terms and Medical Disclaimer.